The ACI Dispute Management System is a claims and adjustment processing system that is unique in the marketplace because it focuses on case management. Exception and dispute processing is based on “electronic folders” that represent individual customer cases. Multiple disputed transactions and the associated processing can be combined in each case with the system providing queue management via parameterized system processes.
ACI Dispute Management System tracks disputes with debit and credit cards and network adjustments. An audit trail of operator actions ensures that staff members follow procedures.
ACI Dispute Management System provides an interface to institutions’ general ledger and transaction processing systems, which saves time and ensures better audit trails. Because payment disputes may be subject to governmental and internal audits, the solution stores all due dates and required customer notifications to maintain a complete historical file on each claim. Furthermore, users can create specific compliance reports.
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