ACI Claims Manager™ is a Microsoft® Windows®-based workflow-management system that automates back office claims and adjustment processing. With Claims Manager, customer service managers can create procedures and exact due dates for each type of claim or adjustment, thus ensuring that employees resolve disputes according to internal and network regulations. Claims Manager tracks disputes with debit and credit cards, EBT transactions, electronic banking and billpay, ACH, and network adjustments. An audit trail of operator actions allows management to be certain that employees follow procedures.
Claims Manager provides an interface to an institution’s general ledger and transaction processing systems. This interface saves time and ensures a better audit trail. Because electronic banking disputes may be subject to governmental and internal auditors, Claims Manager stores all due dates and required customer notifications and maintains a complete historical file on each claim. Furthermore, specific compliance reports and graphs can be produced.
Contact us today to learn how ACI Claims Manager can streamline your operations.